Are you ready for 4G or 5G?
On 1 December 2025, we're permanently shutting down 2G for both our consumer and business customers. We're switching our 2G network off, because fewer and fewer people use it. Internet and calls are now made via 4G or 5G. By shutting down 2G, we can improve and expand our 4G and 5G network. So we can make sure everyone’s calls and internet are fast, safe and stable. Including yours.
Already using our 4G or 5G network?
You'll need 3 things: a suitable simcard, a 4G or 5G device, and the right settings.
3. The right device settings
Compatible device? Also check this:
*) We’re doing our best to list all 4G/5G devices. Can’t find yours on the list? And want to make sure you can use our 4G and 5G network for calls? Ask the seller or manufacturer of your device.
Need a new device?
Don't have a compatible device yet, but do want to call over 4G or 5G? There are 2 things you can do to make that happen. Buy a phone from us without a plan. Or renew your subscription with a new phone.
What if you don't do anything?
What's going to happen after 1 December 2025 depends on your device, simcard and settings. Check here to see what's the case for you.
Your simcard isn't compatible with 4G or 5G
In this case, you won't be able to use our network after 1 December 2025. And you won't be able to call, text or browse. Replace your simcard and/or your device before this date.
Your device is only compatible with 4G internet, but not with 4G calling
You won't be able to use our network after 1 December 2025. So you will no longer be able to call, text or browse. Your device needs to be able to connect to our network to make calls. If it can't do that, you won't be able to use internet either. Replace your device before 1 December 2025.
Your device is compatible with 4G or 5G, but isn't set up correctly
Am I obligated to do something?
No, it's not required for you to do anything. But we do recommend you follow our advice. Else you'll run the risk of not being able to call, text and/or browse. Follow the 3 steps above and make sure you'll remain reachable.
Frequently asked questions about shutting down 2G
I have a 4G or 5G smartphone, but I'm not on the 4G or 5G network. How come?
I have an old smartphone that can only use the 2G network. What does shutting down the 2G network mean for me?
Switching off 2G means your device won't work with our network from 1 December 2025. So you won't be able to make calls, send texts or use mobile data. It's important that you switch over to 4G or 5G in time. So replace your device before 1 December 2025.
How do I know if 4G or 5G calling works on my device?
You can see this by calling someone and checking whether your device stays on the 4G or 5G network. This is visible on the top right of your smartphone's screen. Note: you will only see this if your wifi is switched off.
Or you can check our device checker to see if your phone is compatible.
There is very little 4G or 5G coverage in my area. (I see 2G on my phone sometimes.) What does this mean for me?
Before switching off 2G, we'll make sure the 4G and 5G coverage in your region is good. So you're always reachable.
Will I still be able to use 2G abroad?
Yes, for as long as providers abroad continue to support 2G.
How do I know if I need a new simcard?
Why is KPN announcing this so early?
Because we realize switching off 2G can have a large impact. So we want to give you enough time to prepare for this new technology and its introduction.